Author Archive | Jan Decker

How many annual work hours does a City Emergency Manager need to work to manage a comprehensive Emergency Management Program?

Crisis Management Consulting recently completed a report for the City of Puyallup, WA City Manager which included estimating the annual work hours for an Emergency Manager to manage, (not develop, but take over and manage) an emergency management program for a city in a metropolitan area.  Our conservative estimate was 2,835 hours in one year […]

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ISO 22301 Business Continuity Management Systems – is certification for you?

Almost everyone I have met who has worked in emergency management or any related fields has experience and knowledge and a basic foundation in what is now known in the global environment as Business Continuity Management System or BCMS.  This is the most intelligent approach to a “comprehensive” or some would call “whole-istic” emergency management […]

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The 3 R’s of Resiliency for the Small Business

The 3 R’s of Resilience for Small Businesses Business Continuity is coming into the mainstream as a core part of business strategy for the small business owner and small or satellite operations.   Just this month, Hurricane Sandy gave a number of small business operations a big challenge with its destruction of the critical infrastructure, […]

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The 5 Most Common Excuses of Small Business Owners – Why they don’t have a Crisis Plan

The only sure-fire way to be ready for whatever is going to happen to us is to be prepared.   For most of us, the first time we go through a surprise and threatening situation is not our best try at it. It is because we are not prepared.    As a professional in this […]

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Good Example of a Best Practice in Crisis Communications for a Tragic Incident

You just never know when a crisis is going to happen.   Your organization can be enjoying its good operations for its business and activities and suddenly, what starts out good can have a sad turn.   Such was the case for the Texas Rangers on July 7, 2011 at a home game lightly attended […]

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Gut Instincts In Crisis Decision Making

I recently reviewed a posting on a prominent web forum that gave the author's best take on the role of "feelings" in making decisions – especially during a crisis or urgency.   I agreed and did not agree with the posting as it relates to Crisis Management and Crisis Decisions.   Yes, feelings or more […]

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