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The 5 Most Common Excuses of Small Business Owners – Why they don’t have a Crisis Plan

The only sure-fire way to be ready for whatever is going to happen to us is to be prepared.   For most of us, the first time we go through a surprise and threatening situation is not our best try at it. It is because we are not prepared.    As a professional in this […]

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Good Example of a Best Practice in Crisis Communications for a Tragic Incident

You just never know when a crisis is going to happen.   Your organization can be enjoying its good operations for its business and activities and suddenly, what starts out good can have a sad turn.   Such was the case for the Texas Rangers on July 7, 2011 at a home game lightly attended […]

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Gut Instincts In Crisis Decision Making

I recently reviewed a posting on a prominent web forum that gave the author's best take on the role of "feelings" in making decisions – especially during a crisis or urgency.   I agreed and did not agree with the posting as it relates to Crisis Management and Crisis Decisions.   Yes, feelings or more […]

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Preparedness for the Small Business

From time to time, I’m asked to talk to groups of business folks with small operations, family owned businesses, home-based operations, and owener operated enterprises.   Here is the substance of an hour’s talk: Think About It: There IS A 9 OUT OF 10 chance that your business will go out of business for good […]

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13 Point Crisis Management Strategy

  I am often asked for a good strategy for Crisis Management – what is a good Crisis Management Plan   Here is my standard answer:   When a Crisis happens, your strategy is to:   Know what is happening (facts, data and situational information) Know what "what is happening" means   (understanding) Know what […]

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